On January 19, 2026, I purchased a brand-new Toyota C-HR from a Toyota dealership in Istanbul. When I took delivery of the vehicle, I noticed that it did not include either a first aid kit or a fire extinguisher.
When I contacted Toyota customer service about this issue, I was informed that there is no such provision with the vehicle and that a first aid kit and fire extinguisher are not included. On the very day we took delivery of the car, we drove to Bolu for a long trip. During the journey, I seriously questioned what we would do in the event of a fire or an accident if we needed emergency first aid supplies.
For a vehicle sold above market price by a brand known for reliability and quality, I was both surprised and disappointed that such basic yet life-saving equipment was not included. I have purchased many brand-new vehicles before, and this is the first time I have encountered one without a first aid kit or fire extinguisher.
I do not believe that a cost-cutting policy of this nature reflects well on a company like Toyota. I request that a first aid kit and fire extinguisher be provided to me free of charge for my vehicle, and that customers be clearly and transparently informed about what safety equipment is or is not included at the time of purchase.
On August 30, I took delivery of my Toyota C-HR from Toyota Gürses Istanbul. At the time of delivery, I noticed visible scratches on the vehicle. However, the delivery staff dismissed my concerns, stating, “This is not a scratch,” and treated us in an insulting and disrespectful manner, as if we wer...
The Toyota brand is worthless to me after 26 years. As a 2017 Toyota C-HR Hybrid owner, 2 weeks ago I had suddenly seen a warning such as "Motor Engine fault, please visit your dealer". The official service named Toyota Sonkar in Istanbul where I had consulted for repair informed me that " I should ...
On January 24, 2026, I went to take delivery of my 2026 Toyota C-HR from the Bursa Toyota Plaza Çavdarlı dealership, after having completed all payments in full. During my inspection at the time of delivery, I discovered that the vehicle was being handed over to me with scratches in more than 10 dif...
Dear Toyota Customer Service, I am writing to express my deep disappointment regarding an issue with our recent purchase of a Toyota Corolla Cross Flame. After two years of careful planning and saving we purchased the vehicle on January 29 2025 from Sonkar Plaza in Turkey for ₺1850000. However just ...
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