During my flight with THY, I went to the ground service because my medium-sized suitcase arrived with broken wheels and several damaged parts. Since they didn't have a medium-sized suitcase available, they gave me a large one. I emptied my entire suitcase and transferred everything to the new one. Just as I was about to leave, I noticed the wheels of the new suitcase were faulty and reported it. They gave me another new suitcase, and I repeated the same process. There were no issues until I exited the airport, but as soon as I stepped outside, the same problem occurred with this suitcase. The brand-new suitcase they provided was defective. Despite reporting this, I was told that since I had already been given a suitcase, nothing could be done, and the matter was closed.
On my next flight, I had to travel with the faulty suitcase. When I returned and went to the ground services again, no action was taken. They noted that the suitcase was of the same brand and had the same issues, and a new report was filed. I sent an email with the report, explaining the situation again, but I was once more told that nothing could be done. I found this approach unacceptable for a globally recognized company like THY.
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
During my THY Istanbul to Sivas flight, I received my newly purchased suitcase with a broken wheel. Upon arrival at Sivas airport, the staff there documented the issue and promised to replace the suitcase. Since it was my first flight with the new suitcase, I preferred to get a refund. The staff dir...
I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my bel...
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