During my THY Istanbul to Sivas flight, I received my newly purchased suitcase with a broken wheel. Upon arrival at Sivas airport, the staff there documented the issue and promised to replace the suitcase. Since it was my first flight with the new suitcase, I preferred to get a refund. The staff directed me to customer service with a report. However, customer service responded via email stating that the suitcase was already broken when handed over to them. If that was the case, how did the staff document the issue? Previously, I couldn't get a new suitcase due to a similar problem. My suitcase was genuinely damaged when I boarded the plane, and they refused to document it during the replacement request. Now, they claim the suitcase was broken upon receipt, but it wasn't. The airport staff documented the issue, and later I was informed it was received as damaged. If it was damaged upon receipt, it would be noted at the destination airport, which didn't happen because a report was made. THY is making excuses to avoid refunding the cost of my suitcase. I request the necessary action to be taken.
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
Hello, on 30/01/2024, I had a flight with THY from Dublin to Istanbul. After disembarking from the plane and while still inside the airport, I realized that my baggage was broken when I retrieved it. When I asked the staff there for assistance on what to do, they handed me a paper and told me that I...
I traveled from Istanbul to Antalya with Turkish Airlines on 11.09.2023, departing at 10:40 due to a delay. Upon arrival at Antalya Airport, I noticed the staff handling the baggage carelessly, as if they didn't care if it broke. When I went to collect my luggage, I found that the wheel was broken. ...
On August 25th, after our flight from Istanbul Airport to Gatwick, England, we received our luggage in a damaged state. A large piece had broken off from the part where the wheel is, and my belongings were almost falling out through this gap. I went to the relevant section at the airport, and they s...
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