On April 14th, my spouse's baggage, registered under their name, was lost due to a mix-up while traveling from Buenos Aires to Istanbul Airport on Turkish Airlines flight TK 16. The baggage was mistakenly swapped with another bag of the same design, and the other passenger took my spouse's bag, leaving their own at the airport.
Following this unfortunate incident, it is disappointing that neither the airport staff nor Turkish Airlines customer service has addressed our issue or provided the necessary assistance. My spouse, being a foreign national and not fluent in Turkish, is facing significant communication challenges. This situation underscores the importance of your help and dedication.
We request the immediate location and return of the missing baggage and the necessary actions to address the inconvenience caused during this process. The personal belongings and important documents in the baggage are of great significance to my spouse.
Our requests during this process are as follows:
1. The urgent location and return of the lost baggage to us.
2. Regular updates on the status of locating and returning the baggage.
3. Extra sensitivity in communication from the relevant staff due to my spouse's foreign nationality and lack of Turkish language proficiency.
I kindly request that the necessary investigations be carried out and that I be contacted as soon as possible. Wishing you success in your work.
Sincerely,
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