Hello, good day. I am currently at Adana Airport and experiencing a problem with the lady at the ticket sales and counter entrance here. I arrived at 4 PM and have been trying to fly to Istanbul since then. They told me my flight was at 11 PM, but I wanted to change it to the 5 PM flight. I have a friend flying in economy class, and they told me to wait until 3 PM for an update. At 3 PM, they informed me that business class was fully booked. I said it wasn’t a problem and that I could take the 6 PM flight, but they encountered the same issue. Now, they are facing the same problem with the 7 PM flight. They rudely told me to complain wherever I wanted, claiming they were the authority here. They only help their acquaintances and witnesses. Has the quality in Turkey dropped this much? Are the staff this spoiled and rude? I kindly request that you take the necessary actions as soon as possible. Please help me as soon as you can. Thank you.
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
On 01.10.2023, my flight from Istanbul to Adana scheduled at 16:50 was delayed to 17:30. The plane arrived, and we were told to wait a bit. We waited at the gate, but then the flight was delayed to 17:45. We continued to wait because no clear information was given, and we couldn't leave the gate for...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
Despite arriving at Istanbul Airport approximately 1 hour before my 09:35 Turkish Airlines flight to Adana, I missed the flight due to the staff's misguidance and lack of knowledge. I went to the domestic flights counter to check in my luggage, but the staff there directed me to ask the central Turk...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
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