One month ago, I booked a flight from SAW to Rize for April 9-12 through the Turkish Airlines app. When I tried to check in a day before the flight, I encountered some issues. Customer service informed me that the flight's name had changed to Ajet, so I had to complete my check-in at the airport. Additionally, despite purchasing extra fly tickets that included in-flight meals, these were not provided during the flight. This was particularly problematic as it was the last day of Ramadan, and my fasting mother and diabetic father were inconvenienced. On the return trip, I was unable to use the Lounge service at Rize airport due to the name change. These issues, stemming from the name change effective March 31, do not reflect well on Turkish Airlines. I trusted the THY brand when purchasing my tickets, but I faced both financial and emotional distress. I have attached all feedback and relevant images. Please urgently address the issues for tickets purchased before March 31.
On February 12th, I purchased tickets for April 8th from the Turkish Airlines (THY) website. Due to urgent health issues, I had to put the tickets on hold. After buying the tickets, I received multiple messages informing me that they had established a new company called Ajet and would continue provi...
For the Ramazan holiday, I purchased a ticket on 03.03.2024 from the THY website for my mother, for the Antalya - Istanbul (Sabiha Gokcen) - Antalya route. Due to her leg discomfort, I bought seat 2F in the front row for both flights. On 06.03, I also bought tickets for my sister and her two chil...
Before the separation of Ajet and THY, I had purchased a round-trip ticket for the dates 05.04 - 14.05. Initially, I faced significant inconvenience due to an unexpected change in my flight time. This sudden change in flight time disrupted my pre-arranged plans and made my travel experience quite ch...
On 18.04.2024, I purchased a round-trip ticket from Sabiha Gokcen to Ordu-Giresun for the dates 15.06.2024-21.06.2024 through the THY mobile app. After completing the ticket transaction, I selected my seats and bought round-trip seats for ₺138.00 (69x2). About a month ago, I received a message stati...
To take advantage of affordable prices on the Turkish Airlines website, we purchased plane tickets for 11 people on 14.01.2024 for the SAW/Antalya Antalya/SAW route. Our travel dates are August 25-31. Since we have a 2-year-old son, we chose not to travel by car. From the date of purchase until now,...
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