I purchased a round-trip ticket from THY with the PNR code VMXBM7 for Istanbul-Sanliurfa. Later, I put the ticket on hold. On August 20, I was informed by a customer representative that I could change my ticket for free until December 9 or get a refund. However, when I called again, I was told I could change it for free until September 31. I reported the situation to THY via feedback but received no response. Since yesterday, I have called customer service 5 times to use the ticket. Each time, I have a 20-25-minute conversation, and they tell me they cannot access the fare rules of my old ticket and will escalate the issue to higher authorities via email and get back to me. I still haven't received a response. This situation is not befitting of THY. I request that my conversation on August 20, 2023, be reviewed, my grievance be resolved, my ticket be changed for free, and I receive a response within a short period.
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
On August 8, 2023, I missed my flight 30 minutes before departure and was denied boarding. A THY employee then informed me that my ticket would be converted to an open ticket. I agreed and purchased a new ticket. Now, I have contacted the call center to use the open ticket. I was told that I could u...
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On July 29, 2023, I contacted THY to use my open ticket. My first conversation was with Mr. F** at 8:15 PM America time. He found my old ticket based on my reservation code. We created new dates (JFK-Istanbul flight on November 10 at 12:50 PM and Istanbul-JFK flight on December 10 at 7:55 AM). The p...
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