As of December 16, 2023, at 18:24, I made a ticket reservation from Istanbul Airport to Germany Dusseldorf Airport for June 20th departure and June 30th return, amounting to ₺19,914.84; my reservation code is (VLEZH6). As you can see in the screenshot I sent, when I entered the relevant reservation code to purchase the tickets, the amount displayed was ₺25,337.08. It is clear that this price difference is not my fault; therefore, I request a refund of the ₺1,742 I paid for the reservation of two tickets and to purchase my tickets at the fixed price of ₺19,914.84 with the same flight details. Notes: I would like to mention that I discussed the issue and the fee with the call center just before the reservation process, and it was stated that an investigation could be conducted; additionally, when I attempted to purchase again within a week, I saw that the price was ₺25,337.08, and thus I could not make the purchase. I requested the situation to be revised, but this was not done. I request the examination of the call center conversations, which have voice recordings, that I made on December 22 and 23 from my mobile phone number 0537****8282. I believe that these investigations will reveal that the situation is not related to me. I request the resolution of this grievance.
On July 29, 2023, I contacted THY to use my open ticket. My first conversation was with Mr. F** at 8:15 PM America time. He found my old ticket based on my reservation code. We created new dates (JFK-Istanbul flight on November 10 at 12:50 PM and Istanbul-JFK flight on December 10 at 7:55 AM). The p...
On 24.07.2023, I purchased a ticket from Erzincan to Istanbul but noticed that the mobile app mistakenly booked it to Sabiha Gokcen. I then rebooked a ticket from Erzincan to Istanbul Airport. On 25.07.2023, I called from my phone number 0553 413 70 ** and clearly stated that I mistakenly booked a t...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On 17.11.2023, I purchased two flight tickets from Elazig to Ankara under the name Tarik C******** for the same day and time. To cancel one of these tickets, I contacted the GSM number 0552*****44. During the phone call, the employee mentioned that there would be a ₺400 deduction for the ticket canc...
On November 3, 2023, I purchased a ticket for ₺2600 (₺1300 for each flight) with the code for a flight from Ankara to Antalya on November 20, 2023, from 08:05 to 09:15, and a return flight from Antalya to Ankara on November 23, 2023, from 18:15 to 19:20. Later, on November 14, 2023, around 11:50, I...
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