I purchased tickets from Turkish Airlines (supposedly a Star Alliance member) on October 21 for the 11:20 AM Miami-Istanbul flight a week in advance. We received an email with our ticket numbers. Since we were traveling with a baby, we bought seats with extra legroom and a bassinet. On October 20, after finalizing our newborn's passport details, we called Turkish Airlines customer service to add the baby's information to our tickets and made the additional payment. This is where the problems began. On the morning of October 21 at the airport, we were informed that our tickets had been canceled. After two hours of repetitive conversations with customer service, no tangible solution was offered. We were told that the headquarters would get back to us, but no one did. It felt like the issue was our fault, and we were left to deal with it on our own. When we mentioned that we had not purchased refundable tickets, they offered a laughable solution of adding a refundable feature for ₺60,000. Ultimately, we had to buy new seats ourselves. We were financially and emotionally distressed and felt let down by a company that prides itself on being one of Turkey's best and a global brand.
@TurkishAirlines My flight TK82 Boston to Istanbul got cancelled on July 27th. I am a mother traveling solo with her baby. Call center told us to EITHER: reschedule our flight without being able to guarantee a bassinet seat (possibility to hold my baby in my lap for 10 hours) OR to refund me and reb...
I booked my Turkish Airlines ticket two months ago and used the early seat selection option, choosing front-row seats due to traveling with a baby. However, due to a schedule change, my pre-selected seats were canceled without any notification. When I discovered this, I was told I would need to pay ...
On April 7th, we purchased extra legroom seats for our Ankara-Miami flight to travel comfortably with our 22-month-old baby. We paid an additional fee for this. However, upon boarding, we were informed that they could not provide a bassinet because our baby weighs over 11 kilograms. I had specifical...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
We had a ticket for the THY flight TK134 from Houston to Istanbul on September 6 at 14:50. We were planning to return to Turkey with our 15-day-old baby. We waited for check-in to open to add our baby to the flight, but the system gave an error once it opened. We couldn't add the baby. We called cus...
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