Invoice Error for Istanbul-Panama Flight by Turkish Airlines

October 12, 2023 10:13 PM1

Dear Sir/Madam,

Good day,

My expenses for the Adana-Istanbul-Panama flight with THY are as follows. A screenshot from the THY page is also attached.

Flight: ₺91,284.64
Seat selection: ₺1,114
Total: ₺92,398.64

I accessed the e-invoice from the THY system but noticed that it was only issued for the flight portion. The seat selection is not reflected in the invoice. Why are the extra expenses not mentioned in the invoice? I need to report this amount as a transportation expense to my company, but I have no proof to support it. It is quite disappointing and frustrating that this seemingly simple yet very important issue has been overlooked by THY. I would like to mention that your competitors approach this matter with more attention to detail.

Can you issue a new e-invoice for me so I can reclaim the ₺1,114 expense from my company?

I look forward to your constructive feedback and wish you good work.

Ilhan Be***

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