I arrived at the airport 45 minutes before my 23:55 Ankara-Malatya flight on 06.08.2023, only to be told by the staff that I was late and they couldn't take my baggage. I was given a late check-in card. I asked the same staff member if I could buy a new ticket from Istanbul, and they said I could. About half an hour later, I called Turkish Airlines customer service and asked the same question to a representative named A***, who confirmed that I could buy a ticket from either Ankara or Istanbul airport sales offices, depending on availability. Based on this information, I returned to Esenboga Airport to purchase a new ticket. However, when I presented my late check-in card to the sales office staff, they informed me that I could only buy a ticket until the flight time of 23:55, and since the time had passed, my ticket was void. Despite repeatedly asking both the staff who issued the late check-in card and the customer service representative, I was misinformed due to their lack of knowledge and attention, resulting in my ticket being voided. I am very disappointed with Turkish Airlines for causing me distress by not ensuring their staff are knowledgeable and attentive. It is truly upsetting to encounter such a lack of information and care from a reputable company like Turkish Airlines.
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
On 20.01.2024, after purchasing a ticket from Turkish Airlines for a flight from Denizli to Istanbul, I did not receive any message or information about my flight. I arrived at the airport at 08:33 for my 09:30 flight. I wanted to get information about my flight and its departure time from the staff...
I had a ticket for Turkish Airlines flight on 10.09.2023 with a departure time of 06:15 from Istanbul Airport (Istanbul) to Alanya Gazipasa Airport. I arrived at the airport an hour before the flight. Since I couldn't complete my check-in at the kiosks available at the airport, I was directed to the...
On 04/09/2023, I had a flight with Turkish Airlines scheduled for 23:00. The flight was delayed, and I was rescheduled to fly from Samsun to Istanbul at 00:05, despite a flood warning that day. I arrived 38 minutes before the flight instead of the required 45 minutes, and as a result, I was not allo...
Today, on July 31, 2023, I purchased a round-trip ticket from Turkish Airlines for the flights on August 1 GAP-Esenboga and August 2 Esenboga-GAP TK7114. However, 10 minutes after purchasing the ticket, I realized that the return date was incorrect. I immediately called customer service, which took ...
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