On 11.11.2023, for our Istanbul-Dakar flight TK0501, a visa was requested at the gate for my children and we were not allowed to board. I am a Turkish citizen and do not require a visa; however, my children are Azerbaijani citizens and need a visa, but it is not required for those under 15 years old. This information was not visible in the Turkish Airlines system, so approval from Dakar was needed. Because the approval came late, we missed the flight. We had to wait overnight at the airport with a 9-month-old baby and a 7-year-old child. We bought tickets for the next day and were able to fly after receiving the approval. However, we are not responsible for this situation; due to the missing information in the Turkish Airlines system, we suffered and had to pay an extra ₺43,000. No one is taking responsibility for this issue. I am filing a complaint about this matter. Additionally, the visa supervisor displayed a mocking attitude and said, 'No one will pay you without approval.' However, I took my evening flight and am now in Dakar.
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
Hello, I experienced an issue with my Turkish Airlines flight (PNR VQ74YV) on 05/01/2024 at 13:30 from Istanbul Airport to Agri Airport. Despite completing check-in at 13:00 for 2 adults, 2 children, and 1 infant, we were denied boarding because we were 3 minutes late. When we arrived at the gate at...
On June 28, 2024, I had a flight scheduled for me and my 6-year-old daughter. Our flight was from Istanbul to Dushanbe, Tajikistan. As an international journey, I, being a Tajik citizen, and my daughter, a Turkish citizen, expected no issues. A few months ago, I traveled to Tajikistan with a visa on...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
To the General Directorate of Turkish Airlines, On September 3, 2023, I had tickets for a Trabzon-Ankara flight and a return flight from Ankara to Trabzon on September 5, 2023. We arrived at Trabzon Airport around 04:40 on September 3. During the ticket check, I realized I had forgotten my ID car...
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