Hello,
I was purchasing a direct flight ticket from THY and was about to proceed to the payment section when I noticed a message stating, "Your transfer will be handled by a different company." Curious about what this meant, I went back a step to look for more information. Unable to find any, I proceeded to the payment section again only to receive a message saying there were no available seats, even though I had already selected everything and was ready to complete the payment. I went back to the beginning and saw that there were still seats available at the same time, but the price had increased. Why is the price increased while I'm in the middle of the booking process and being told there are no available seats? I had already selected and proceeded to purchase the ticket. Why are you causing inconvenience to us? If the price is going to increase, at least ask if we want to continue with the new price. Why does the system kick us out saying there are no seats left? Prices can change constantly, but forcing me to cancel my selected and paid-for booking to make me buy it at a higher price is unfair. I will look for tickets from another company. These actions do not suit THY...
I bought a plane ticket from THY a week in advance. I tried to do an online check-in, but I was told there were no available seats. It's really hard to understand. There was no suitable seat for me on the plane I paid for. It turns out that the airline sells more tickets than the number of seats und...
I had a negative experience with THY on 10.11.2023 14:35 on the flight I made on 10.11.2023 14:35 with the reservation code TM YIAK and found out that the seat I had chosen by paying an additional fee had been changed. Moreover, although I had paid, I was not given the right to choose a second seat....
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
Approximately 2 months ago, I purchased a plane ticket, with separate tickets for my wife and daughter. We selected our seats to sit together. Today, I received a message informing me that our seats have been changed. We understand this is likely due to an aircraft change, but the new seat assignmen...
Despite having all my information correct on the ticket I purchased in my name, there was an error in the name section due to the computer's auto-fill feature. Instead of correcting this issue, which was noticed during check-in an hour before the flight, my seat was canceled and resold to me at a mu...
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