On the Turkish Airlines flight TJK-IST-EDO on Friday, August 25, 2023, at 11:15 AM from Istanbul to Edremit, my luggage was not loaded onto the plane and was left behind at Istanbul Airport. Since the flight had a layover and my luggage exceeded the carry-on weight limit, I checked it in. After landing in Istanbul, we transferred to the Edremit flight. While waiting to collect our luggage in Edremit, I realized my luggage was missing, and the staff informed us that some bags had been left behind in Istanbul. I had a wedding to attend that evening, and all my clothes, electronic devices, and medications were in my suitcase. I had to purchase new clothes and personal items. The staff at Edremit Airport were very helpful; they documented each missing bag and its contents and provided a contact number. Due to the delay in filing the report, I missed my shuttle and had to travel from Edremit to Ayvalik by private car. The next day, I had to travel back to Edremit from Ayvalik to collect my luggage, and just 10 minutes before I arrived at the airport, the airline informed me that they would deliver the luggage to us, but I was already almost there. I experienced both financial and emotional distress. I hope Turkish Airlines compensates for this inconvenience.
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
I was on the THY flight TK-2349 from Istanbul to Izmir on 13.05.2024. The plane landed in Izmir around 22:30. When I went to the baggage carousel, I noticed that my baggage and the baggage of two other passengers had not arrived. The staff at the THY lost and found office informed us that there was ...
On July 17, 2024, I flew from Istanbul Airport to Izmir Adnan Menderes Airport on Turkish Airlines flight TK2312, departing at 08:00 AM. The flight landed at 09:15 AM, and I waited approximately 45 minutes for my luggage. During this time, I asked the Turkish Airlines staff why my luggage had not ar...
On 13.09.2023 at 15:10, Turkish Airlines lost the luggage of Hediye T*** on the Istanbul to Van flight. Despite this, there has been no communication or information provided by Turkish Airlines. The only assistance received was at Van airport for filing a report. The frustration led to some errors i...
On October 2, 2023, our Istanbul to Antalya flight TK 2410 was delayed twice and eventually canceled. We managed to get on flight TK 2414 and arrived in Antalya, but our luggage was missing. We couldn't find any representative at the airport; the lost and found office only took our application and t...
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