I was very dissatisfied with my journey from Munich to Istanbul with THY on 25.08.2023. Our flight, which was scheduled to depart from Munich airport at 13:05, took off at 15:36. The information provided was that the plane was not ready for takeoff yet, and we received three messages on our phones indicating the new departure time. Upon arriving in Istanbul, we found out that our luggage did not arrive, which we learned through passengers informing each other, as there was no announcement made. After waiting for so long on chairs and the floor, we had to deal with the luggage issue in Istanbul. We filed a report, but we couldn't track our luggage online or get information over the phone. I had to go to the airport to get information. I would like to thank the staff for their interest and assistance while filing the report and when I went to pick up my luggage. After all these experiences, I have lost my trust in THY. At the very least, they could have done something to appease the passengers due to the situation.
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On December 28, 2023, I flew with THY from Izmir to Erzurum with a layover in Istanbul, but my luggage did not arrive. Since I was not staying in Erzurum and planned to go to Kars, I requested my luggage to be sent to Kars. I was told it would be sent with the next day's flight to Kars, and my conta...
On November 19, 2023, I was on THY flight TK2201 scheduled for 12:00 PM. We were delayed for 45 minutes on the plane before taking off. After arriving at Istanbul Airport, we waited another 45 minutes for our luggage, but it never arrived. Later, the staff informed us that the luggage for 25 passeng...
On September 28, 2023, the TK 2431 Antalya-Istanbul flight scheduled for 17:30 was delayed multiple times and finally opened for boarding at 00:15. We were at the airport at 15:15 for our 17:30 flight. We were extremely inconvenienced for 9 hours with my 2.5-year-old son. I am complaining about the ...
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