I want to share how THY caused me issues at the airport with my cats. First of all, know that you might get more accurate information by watching a YouTube video than from THY. Before my flight to America on September 26, 2023, I prepared my cats' documents according to the information provided by THY customer representatives and the official THY website. I even called again on the last day to confirm that my documents were complete. They assured me that everything was in order and we were ready to fly. THY stated that a passport, vaccination card, rabies vaccine, microchip, and veterinary health and travel approval documents were sufficient for the flight. However, when I arrived at the airport, a very rude staff member handling the pet check-in said an additional document was required. Despite telling them that THY customer representatives and the website did not mention this document, they dismissed me, saying it was procedure. The staff even boasted about having left another cat behind before me. Unfortunately, my pets are still in Turkey. I filed a complaint upon returning to America, and they said the situation would be investigated. After a week, they responded, saying the information given to us was within the rules. If that's the case, why did they ask for an extra document and cause us trouble? They made no effort to compensate for this issue. When we said there was no one to leave the animals with, they said it wasn't their concern. They have no solutions and show zero respect for animals and their owners! If you plan to fly with your pet, don't trust THY staff too much. They might ask for a blood test required only for dogs in America, even for cats. Our cats are still in Turkey. Our issue continues...
THY caused me significant inconvenience by not allowing one of my pets on the plane, forcing me to pay an additional ₺1500 for the next flight. I had 5 cats in total: 4 kittens and their mother. The mother was microchipped, and I had obtained a veterinary approval certificate for the kittens. I spok...
A month ago, while traveling from Ankara to Cairo, my pet was unjustly and unlawfully denied during check-in. Despite showing all the necessary documents and proving the situation with evidence from the Ministry of Agriculture and Forestry and THY's own website, we couldn't convince the 'uninformed ...
On 23.09.2023, I purchased a ticket from Turkish Airlines. On 22.08.2023, I adopted a stray cat and on the day I adopted it, I had a chip implanted and got a rabies vaccination. Since the rabies vaccination had been done more than 30 days prior, it was accepted without any issues by Turkish Airli...
On March 4, 2025, I had a 04:45 Turkish Airlines flight from Istanbul to Nakhchivan. I had reserved space for my cat online and had previously obtained a veterinary certificate with a microchip from Ataşehir Municipality back in June 2024. Despite clearly stating that my documents were Azerbaijani a...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
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