I created an account with Turkish Airlines 8-9 years ago. When I created this account, I used a different name. While purchasing tickets, I always proceeded without using the membership name. Yesterday, while trying to buy a ticket, the system froze at the 4th or 5th step. When I tried to purchase the ticket again, the price had increased by ₺1450. I saw the original price on my TK account, so I bought it from there. However, my name was incorrect, which means I won't be able to board my flight. The customer representative said they could only correct it if there was a single error. Both my first and last names have errors, but they said it couldn't be corrected. Because of this, I won't be able to board my flight. They told me that if I buy a new ticket, my money would be refunded. The current price of the ticket is ₺4500, which means they will take an additional ₺2000 and refund my money. How can this not be corrected with 2 days left before the flight? They will just take the extra money and sell the ticket to someone else. I want this issue to be resolved quickly by Turkish Airlines officials.
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
I purchased a flight ticket from Turkish Airlines and tried to do an online check-in 12 hours before the flight. However, I couldn't complete the process due to a surname error warning. I called THY customer service for assistance, but they informed me that since my ticket was economy class, the che...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
In February, I purchased a ticket using my maiden name, a***, for a round trip to Cyprus, with the outbound flight under p**** and the return flight under a***. After getting married, my surname changed to a**** u***. When I requested a surname change on my tickets, a***, which is one of their curre...
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