Hello, I entered my spouse's name incorrectly as S*** when purchasing a ticket from Turkish Airlines. Despite the surname and ID number being correct and explaining the situation to the ticket service employees at the airport, they made us buy a new ticket. If the ID number is required for international departures, why does their system accept it when the name doesn't match? Are we entering our ID numbers just for the sake of it? Even though we paid ₺21,000 for round-trip tickets for three people, they charged us ₺20,000 for a single person's round-trip ticket just because we wrote S*** instead of S***. So far, we haven't been able to reach anyone regarding a refund or replacement ticket. Is this how the renowned Turkish Airlines operates? Instead of helping, they make things difficult for the customer like poor-quality companies.
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
I created an account with Turkish Airlines 8-9 years ago. When I created this account, I used a different name. While purchasing tickets, I always proceeded without using the membership name. Yesterday, while trying to buy a ticket, the system froze at the 4th or 5th step. When I tried to purchase t...
I am filing a complaint against Turkish Airlines (THY): On October 11th, we purchased round-trip tickets from Istanbul to Bari (departure on October 11th and return on October 17th) using our T.C. ID numbers as instructed by a THY representative. Later, we were informed that the flight could only be...
I purchased tickets from Turkish Airlines for myself and my spouse for a flight to Toronto on March 22, 2024. I filled in all the required information for myself. Since my spouse is not a Turkish citizen, a Turkish ID number was not requested, and strangely, passport information was also not require...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
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