Attention THY, I am N** A**, and on October 3rd, we took flight TK 1509 from Istanbul Airport to Nuremberg Airport at 11:50 AM. We purchased tickets for four people and specifically informed the staff member during ticket issuance that my cousin G** O**'s 3-year-old daughter A** has special needs, requesting our seats to be together.
We were told that the seating would be arranged on the plane, but it was done in a problematic manner with significant argument. Eventually, after much difficulty and argument, we managed to seat the 3-year-old child next to her mother. Since the mother could not handle the situation alone, I needed to sit with them to assist, but I was seated elsewhere. The ground staff's attitude and behavior, discussing the child's special condition publicly and demanding seats in a harsh manner, made me very uncomfortable.
A child, regardless of the situation, should always be with their mother. Using the child's special condition to emotionally manipulate and arrange seating by garnering sympathy is neither humane nor professional. We were very disturbed by the public disclosure of our child's special condition. I request the necessary authorities to take appropriate action regarding this issue with their staff.
I am a passenger on Turkish Airlines flight TK 700 to Sharm El Sheikh. On July 16, 2024, while boarding with my family, I discovered that our seat numbers had been changed. This situation is unworthy of Turkish Airlines or any flag carrier. Despite my 10-year-old daughter having a ticket linked to m...
Regarding our Istanbul-Strasbourg flight with THY flight number TK 1455; since my son had a student ticket, we had to check in as a family with a total of 4 tickets, but in a 1+3 arrangement. Three of our tickets were upgraded to business class. The issue started after this. My son remained in ec...
On June 17, 2023, at 4:00 PM, I purchased seats 5E and 5F for myself and my nephew from Turkish Airlines (THY) with the same booking. To my surprise, they moved my seat from 5E and assigned my 8-year-old nephew to seat 31A by the window. I informed the flight attendant that we had purchased the seat...
Good day, I am O*** O******. On July 1st, we boarded the Istanbul-Konya flight. There was a heated argument between the flight attendants and passengers over seating. The cabin chief, Ms. G****, scolded and yelled at the passengers like they were children. Then it was our turn, and as a family of fo...
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
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