During my Vienna-Trabzon trip, my suitcase got damaged. I filed a report and was told that they would get back to me. For 3 weeks, they kept sending me the same email, saying I had missing information and needed to complete it. In short, they just stalled me. The wheel of my suitcase broke, and it was only 3 days old and used for the first time. I had to call them, and finally, I managed to reach someone. They sent me the documents, saying the compensation office was reviewing it, and for 3 weeks, they couldn't resolve this issue. As you can understand, Turkish Airlines doesn't seem to care much about these matters. They leave people in a difficult situation, and their customer service is zero. The ladies on the phone always use the same words, as if you are listening to a recording. So, what will happen with Turkish Airlines' lack of attention? If you ask, they rank in the top 5 worldwide, but if the customer is a local Turkish person and the damage is to a Turkish customer's belongings, you have to struggle a lot. What I mean is, we are always left in a difficult situation. Someone should help people not just until they buy a ticket but also during their problematic journeys.
When I got home after collecting my luggage, I realized that one of the wheels was broken. I immediately filled out the necessary forms. Turkish Airlines told me not to apply to the lost property office at the airport where I landed. However, the next day, the lost property office from the airport w...
I recently took a flight with Turkish Airlines from Istanbul to Rize Artvin Airport in business class on June 22, 2022. Just like before, my luggage was damaged. I missed the Havaş bus because I had to file a report. I had to pay 800 TL for a taxi to get to my destination by 4:30 AM. This is not the...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
On my March 31 Turkish Airlines flight from NYC to Istanbul, both of my hard-shell suitcases were damaged and rendered unusable. One was visibly broken at the airport, so I filed a report there; the other had internal damage that I only discovered after arriving home, prompting a second report. With...
About two months ago, on our Turkish Airlines flight from Ankara to Van, two wheels of our suitcase were broken. When we reported this situation to the Airport, they told us that they couldn't give us a new suitcase because they didn't have any in stock, but they gave us the card of a luggage repair...
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