Damaged Luggage and Lack of Attention from Turkish Airlines

During my Vienna-Trabzon trip, my suitcase got damaged. I filed a report and was told that they would get back to me. For 3 weeks, they kept sending me the same email, saying I had missing information and needed to complete it. In short, they just stalled me. The wheel of my suitcase broke, and it was only 3 days old and used for the first time. I had to call them, and finally, I managed to reach someone. They sent me the documents, saying the compensation office was reviewing it, and for 3 weeks, they couldn't resolve this issue. As you can understand, Turkish Airlines doesn't seem to care much about these matters. They leave people in a difficult situation, and their customer service is zero. The ladies on the phone always use the same words, as if you are listening to a recording. So, what will happen with Turkish Airlines' lack of attention? If you ask, they rank in the top 5 worldwide, but if the customer is a local Turkish person and the damage is to a Turkish customer's belongings, you have to struggle a lot. What I mean is, we are always left in a difficult situation. Someone should help people not just until they buy a ticket but also during their problematic journeys.