When I got home after collecting my luggage, I realized that one of the wheels was broken. I immediately filled out the necessary forms. Turkish Airlines told me not to apply to the lost property office at the airport where I landed. However, the next day, the lost property office from the airport where I landed called me and said, "You didn’t notice that the luggage was broken at the airport but only after you got home, so there’s nothing we can do. Don’t bother coming here!" (They’re not actually trying to solve my problem at all, they just want me to give up. They’re passing me around.) After that call, I emailed and called Turkish Airlines multiple times. But every time, they just said, "We’re looking into it; we’ve filed your complaint." I don’t even remember how many weeks this whole process has taken – probably over eight weeks. During this time, I had to make another trip to Istanbul, using my only suitcase, the broken one, which caused me a lot of trouble on public transportation there. Turkish Airlines has really gone downhill lately. They’re all about the money now; customer satisfaction seems to be the least important issue for every department. I’m not going to stop until I get a replacement for that suitcase. I’m going to defend my rights. If I don’t get a result here, I’ll seek help from airhelp.com, apply to the Consumer Rights Court, and even file a lawsuit if necessary. Case Number: 2024163302
Turkish Airlines mishandled our luggage, rendering it completely unusable. Regrettably, we are now faced with a lack of response to our claim. On September 4th, we were dismayed to discover our luggage with a broken leg, a damage so severe that it was irreparable. In an effort to seek justice, we pr...
I am writing to express my deep disappointment with Turkish Airlines following my recent flight from Istanbul to New York on July 27th. I am extremely dissatisfied with the handling of my lost luggage incident. Despite immediately filing a lost luggage report at the airport with all necessary docume...
During my Vienna-Trabzon trip, my suitcase got damaged. I filed a report and was told that they would get back to me. For 3 weeks, they kept sending me the same email, saying I had missing information and needed to complete it. In short, they just stalled me. The wheel of my suitcase broke, and it w...
Turkish Airlines informed me that my luggage was not loaded onto the plane on my return from Thailand. My luggage arrived four days later. There were numerous damages on the suitcase caused by friction, and the items inside were wet. I contacted them regarding the issue. They requested photos of the...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
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