Turkish Airlines delivered my broken suitcase to me on my flight from DLM to IST and NKT on July 1. The flight went from DLM to IST and then to NKT. It took me an hour after landing to notice the damage while resting at the airport, and I immediately reported it to the appropriate personnel after noticing it. They informed me that the damage claim had been closed and directed me to file my complaint through the online system. My online application, however, was subject to an additional stipulation requiring the appropriate airport personnel to submit a report prior to departure. Despite the fact that I told them in person, they directed me to the website, leaving me frustrated and without compensation for my damaged luggage.
On 31.07.2023, I took a flight with Turkish Airlines. Before the flight, I handed over my luggage with only the handle broken. After the flight, I noticed that the wheel of my luggage was broken and immediately went to the lost baggage section to report the issue. However, they had registered my lug...
On my March 31 Turkish Airlines flight from NYC to Istanbul, both of my hard-shell suitcases were damaged and rendered unusable. One was visibly broken at the airport, so I filed a report there; the other had internal damage that I only discovered after arriving home, prompting a second report. With...
On July 9, I traveled from Mardin to Istanbul on the 11:45 flight with Turkish Airlines. Thankfully, we arrived safely without any issues. While waiting for our luggage, I noticed that my suitcase was broken. I immediately went to the damaged baggage section. They inspected it and created a report, ...
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
I recently flew with Turkish Airlines from Istanbul to Nigeria, and upon arrival, I noticed that the corner of my suitcase was cracked. At first, I didn’t think much of it. However, during my connecting flight from Istanbul to Adana, my luggage was delivered to me completely shattered. When I filed...
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