On July 9, I traveled from Mardin to Istanbul on the 11:45 flight with Turkish Airlines. Thankfully, we arrived safely without any issues. While waiting for our luggage, I noticed that my suitcase was broken. I immediately went to the damaged baggage section. They inspected it and created a report, took photos, and sent them. They also provided an address for me to send photos of the damaged luggage, a copy of my ID, ticket number, and repair receipt or invoice. I uploaded the photos of the damaged luggage, but for some reason, they didn't upload successfully. However, I shared all other requested documents and gave the suitcase for repair. The suitcase was repaired, and I paid a fee of ₺170, which I also sent the receipt for. Despite my high regard for Turkish Airlines, they did not resolve my issue because the photo of the damaged luggage wasn't uploaded successfully. This is not acceptable for a reputable airline like Turkish Airlines. There is a report, photos, and evidence that my sturdy luggage was broken by your staff. Everything is clear from the camera recordings, but unfortunately, they did not address my grievance. This is very disappointing for a globally renowned brand like Turkish Airlines.
Turkish Airlines delivered my broken suitcase to me on my flight from DLM to IST and NKT on July 1. The flight went from DLM to IST and then to NKT. It took me an hour after landing to notice the damage while resting at the airport, and I immediately reported it to the appropriate personnel after no...
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
On my March 31 Turkish Airlines flight from NYC to Istanbul, both of my hard-shell suitcases were damaged and rendered unusable. One was visibly broken at the airport, so I filed a report there; the other had internal damage that I only discovered after arriving home, prompting a second report. With...
Turkish Airlines informed me that my luggage was not loaded onto the plane on my return from Thailand. My luggage arrived four days later. There were numerous damages on the suitcase caused by friction, and the items inside were wet. I contacted them regarding the issue. They requested photos of the...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
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