A line was opened in my name in July 2024 by a dealer of Turkcell GSM company named Meridyen with number 01221.00063, using my identity information and forged signature. Although I contacted Turkcell communication center and Turkcell dealer many times regarding the issue, it has not been resolved. The documents requested by Turkcell were sent, but no result was achieved. Afterwards, I was informed that the line was closed after it was confirmed that it was opened with fake signatures and information. Additionally, I was told that the line did not belong to me and that I should not make any payments. However, due to unpaid bills, a lien process was initiated for a line that I did not open. Baytok law firm, directed by Turkcell, constantly disturbs my family and myself. I demand that the lien on the closed line be lifted immediately and the issue be resolved.
For the Turkcell line registered under my brother's name with number 536-4**-**-*2, I've submitted cancellation requests three times via your app. Firstly, on 03/06/2024, under reference number 166322346, which you closed claiming it was resolved without bothering to call back or provide any informa...
Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference numb...
On 14.02.2024, I had an internet connection to our house in Ankara-Batıkent through a Turkcell dealer. I spoke to the dealer on 09.02.2024 at 0 53*********96, a friend named U***. He told me about that day's campaign. He informed me that since I have a Turkcell line, I would be subscribed for 1 mont...
My Turkcell line with the number 0506 180 01 10 was wrongly canceled by a Turkcell dealer located in Antalya. Although my number still appears as active and visible in the Turkcell system, the line was canceled on 12/10/2025 due to an incorrect transaction carried out by the dealer. Despite this obv...
My phone line with the number *5334****13 was closed without my knowledge. I went to a Turkcell store and was given a new line. I submitted my documents, but despite not using the line, I was still charged a bill. After two months, the line was closed, and no representative reached out to me. To mak...
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