My Turkcell tariff commitment is about to end. While the package I was using was ₺260, the same package is now ₺540. They are asking for more than double the price. I understand that costs have increased, and of course, there should be some rise, but an increase of more than double doesn't seem reasonable to me. In previous years, in such cases, a knowledgeable Turkcell customer service representative would call and offer different solutions, and we’d find a compromise. Now, it's not like that – they basically say "Take it or leave it." Don’t forget, if we exist, you exist. I'm switching to a different operator now.
I have been using Turkcell as my mobile operator, but the recent pricing has made me reconsider their strategy. Just a month prior to the conclusion of my contract, I was presented with a new offer. I'm currently paying ₺265 for a 30 GB internet package, but the new offer is ₺600 for only 26 GB. Tha...
I've been a Turkcell Platinum customer for nearly a decade. As of yesterday, my contract expired. In previous years, they would contact me before my contract ended to offer suitable tariffs and packages, but this year, there has been no outreach whatsoever. I had to call customer service myself to n...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, contin...
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my Dev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric...
Comments