Turkcell Charged Me for Data Overages I Did Not Use and Refused to Help
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile app responded in an almost mocking manner, claiming that my internet was shared with another device. I explained that while this might be true, no device could possibly use that much data in such a short period. I monitor my data usage closely, and I know this is simply not possible. The agent then abruptly ended the chat, saying I was repeating myself. I believe Turkcell is blatantly taking advantage of its customers. I have been dealing with this issue for months, and despite calling customer service multiple times, they always refuse to help and hang up. To put an end to this nonsense, I will make this payment for the last time and file complaints with all relevant authorities. I will switch to another provider as soon as possible.
Dear Customer, When your package rights are exhausted, you are informed via SMS. If your usage continues after your package ends, overage packages are automatically activated. You can prevent out-of-package usage and overages by participating in the Smart Invoice Campaign. You can join the campaign by sending an SMS with “SMART INVOICE”. Thank you for choosing us. Sincerely, Turkcell
After the issue I experienced and the approach of the customer representatives to the issue, this response is just as dismissive of the customer. You simply say 'It has exceeded' in response to the issue. You are like a joke. I congratulate you on your approach to problems. As of today, I am taking my line from Turkcell. I will make the necessary complaints and spread this situation on every platform I use.
