Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile app responded in an almost mocking manner, claiming that my internet was shared with another device. I explained that while this might be true, no device could possibly use that much data in such a short period. I monitor my data usage closely, and I know this is simply not possible. The agent then abruptly ended the chat, saying I was repeating myself. I believe Turkcell is blatantly taking advantage of its customers. I have been dealing with this issue for months, and despite calling customer service multiple times, they always refuse to help and hang up. To put an end to this nonsense, I will make this payment for the last time and file complaints with all relevant authorities. I will switch to another provider as soon as possible.
Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, contin...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
I was already fed up with Turkcell's excessive data usage, but this month they managed to make everything even worse. Despite having a social media package, it consumed my regular data and exhausted it. Since I work on my computer, I bought a hotspot package for myself. To use it on my phone, I used...
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