I was already fed up with Turkcell's excessive data usage, but this month they managed to make everything even worse. Despite having a social media package, it consumed my regular data and exhausted it. Since I work on my computer, I bought a hotspot package for myself. To use it on my phone, I used my accumulated points on Paycell to buy a weekly 5 GB internet package, hoping it would last me at least a week. While sharing the internet with my computer, it consumed my weekly 5 GB package again, despite having a hotspot package. I called customer service, and they mockingly said, "There's no issue, the system prioritizes this already." If you're going to prioritize it, why am I paying extra for a hotspot package? Your package prices are already skyrocketing, and when I find a workaround until my package renews, you ruin that too. I've been using Turkcell for years, and compared to other operators, you don't offer anything extraordinary, yet you charge two to three times the price, showing data usage we didn't even consume. I'm fed up with you; I plan to get rid of you as soon as my contract ends. I don't recommend you to anyone.
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
I'm really frustrated with Turkcell because I feel like they've misled me as a customer. I had a 30 GB internet plan and a 40 GB social media plan. Even though I had the social media package, all my usage came out of my regular internet package instead. I called for support and they just told me to ...
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