Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, continuously deceiving customers. Over the past 4 months, I've been consistently overpaying my bill by ₺200 every time. It's not just me; I've heard similar grievances from my relatives. It appears that this is a widespread problem among various operators, and Turkcell does not seem to offer any resolutions. This company is misleading individuals.
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
In my May and June bills from Turkcell for my line, I was charged amounts beyond the agreed commitment of ₺410. When I contacted the company, they claimed that the additional charges were due to a game purchased from the Google Play Store. Despite speaking with five different customer service repres...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
I was using the Turkcell Superbox 200 GB package. About five months ago, I was informed of a ₺12,000 penalty, which I paid. After making the payment, I contacted customer service and was told that all my debts had been cleared. However, today I received another penalty message for ₺2,800, with no ex...
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