Turkcell Overcharges Again
Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, continuously deceiving customers. Over the past 4 months, I've been consistently overpaying my bill by ₺200 every time. It's not just me; I've heard similar grievances from my relatives. It appears that this is a widespread problem among various operators, and Turkcell does not seem to offer any resolutions. This company is misleading individuals.
Dear Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell
Hello Ms. Elif, When we checked, we see that you have purchased an additional package. You can also submit your usage details by selecting the "Help - Submit New Request" steps within our Turkcell application, and you can check the status of your requests in the "My Requests" section. You can submit any information, suggestions, opinions, and solution requests regarding our products and services by selecting the "Help - Submit New Request" steps within our Turkcell application, and you can check the status of your requests in the "My Requests" section. Best regards, Turkcell
