I Am Demanding an Immediate Replacement for Dead-on-Arrival Ttec Watch
On August 27, 2026, I purchased a Ttec Kisi Pro 4G Kids Smart Watch through Hepsiburada from the seller "mtk (Mobilt ek)". The product was delivered on August 29 in factory-sealed packaging. However, immediately after unboxing the device and inserting the SIM card for our first test, we encountered a critical hardware defect.
While the watch receives incoming audio perfectly, its built-in microphone is completely non-functional. We can be heard clearly, but the child's voice is not transmitted back at all. Encountering a "dead on arrival" (DOA) hardware failure on a brand-new, out-of-the-box device is highly frustrating and unacceptable.
I immediately contacted the seller via the Hepsiburada platform. Instead of taking responsibility for supplying a defective product (ayıplı mal), the seller evaded the issue, merely providing a phone number and instructing me to contact technical service on Monday. Under consumer protection laws, a buyer is not required to submit a brand-new, defective item for repairs. The seller is responsible for an immediate remedy.
I demand an immediate one-to-one exchange for a brand-new, factory-sealed replacement unit. If a direct replacement cannot be provided, I demand a full refund of my purchase price. I have the original packaging, serial numbers, and IMEI information ready. If Hepsiburada and the seller fail to resolve this promptly, I will officially escalate the matter to the Consumer Arbitration Board.
The watch replacement was done by the seller, but an older version watch was sent. Messages and pictures cannot be sent between the phone and the watch. We will return the product, and we have not yet received any response.
