Ttec Kisi Lite 4G Smart Watch Arrived Defective and Failed to Charge Out of Box

On August 9, 2026, I purchased a Ttec Kisi Lite GPS 4G Smart Watch for Kids (Model 2KSW01) for my daughter directly from Ttec’s official website, paying approximately $135 via credit card. The product arrived a few days later, but despite connecting it to a charger, the watch failed to charge or turn on out of the box.

After contacting customer service, I was instructed to return the product for evaluation. On August 18, I shipped the item using the return code provided by Ttec via DHL Express. However, several days later, I received a delivery alert stating that the package was being delivered to an address in Istanbul rather than being processed back to the company or returned to my home in Kahramanmaraş. The courier acknowledged the misrouting and stated the parcel was redirected back to the company.

As of August 31, 2026, I have received neither a functional replacement unit nor a refund of my payment, leaving me without the product or my money.

I demand that Ttec either immediately ship a brand-new, fully inspected smart watch or issue a full refund of $135 back to my credit card. Should Ttec fail to resolve this issue promptly, I will initiate legal proceedings through the Consumer Arbitration Board.