On July 23, 2025, I purchased a ticket through Trip.com for Ajet flight number 32fdhs. I paid the full amount of ₺2,871.69 for my flight scheduled on August 7, but I never received a valid e-ticket or receipt. Since the flight receipt didn’t include a tax identification number, the document was not accepted by the ministry where I work. I also couldn’t access my ticket details through either Ajet’s website or Trip.com. Despite repeatedly checking using Booking No: 1638314400295682, I couldn’t retrieve any results.
When I contacted Trip.com customer service, they said that since they are based in Singapore, they cannot issue a document with a tax number or a valid invoice. They told me they would “get back to me” regarding the ticket or invoice number, but I never received any follow-up. Meanwhile, Ajet stated that they couldn’t help me without a valid ticket or document number.
This is the first time I’ve ever encountered such a problem, and I will never use Trip.com again. I urgently request that a valid e-ticket be sent to my current email address without further delay.
I booked a round-trip flight through Trip.com, with the outbound flight operated by AJet and the return by Turkish Airlines (THY). While I received the e-ticket number and PNR for the THY leg, nothing was sent for the AJet flight. When I called Trip.com customer service, they told me that they cann...
I purchased an international flight ticket from Trip.com for ₺16,000, and I’m shocked that they refuse to issue an official invoice. All I received was a basic receipt, which isn’t a legally valid document. Because of this, I can’t deduct the cost from taxes or use it for any official reimbursement ...
For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Ajet flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
On September 16, 2025, I purchased tickets through Trip.com for the Jakarta–Istanbul flights SV817 and SV261, with a total payment of ₺19,673.43. On the same day, I canceled the tickets, and I was informed that the refund process had been initiated. The payment was made using my credit card (last fo...
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