Trendyol now requires serious attention from both our Minister of Finance and Minister of Internal Affairs—not just because of the isolated issue I personally experienced, but for the public good. The real problem is that Trendyol blocks customers' payments under the name of pre-authorization, even if only for one day. In theory, the process works like this: the amount is withdrawn from your card at the time of order and held in provision, and once the order is delivered, the blocked amount should be reflected in the final charge. However, Trendyol has created a loophole, using excuses like weight differences to keep this pre-authorization in a pending state. In my case, I placed an order for ₺531, but ₺637 was withdrawn from my card. There was no weight difference or discrepancy in the products received. If there is a weight difference, it should be clearly shown in the app after the delivery—just like Migros does, and Migros doesn’t even take a pre-authorization. What is the legal basis for the arbitrary 15% provision Trendyol is holding? Even if they have the right to take it, why is it held for 1–2 days? Where is this money during that time? It’s not in provision—this is clearly visible in bank transaction records. Customer service treats people like they’re clueless and just repeats, “Your refund will be processed in 2–3 days depending on your bank.” Friends, wake up. Imagine millions of customers having ₺100 or ₺200 held even for a day—where is all that money going? Trendyol owes an explanation to both the people and the state. Avoid using Trendyol GO whenever possible. If you experience the same issue, immediately file a complaint with Presidential Communication Center and the necessary legal authorities. This is a collective issue, and we shouldn’t dismiss it as just ₺10 or ₺100. When you look at the bigger picture, it becomes very clear. I will also be filing a complaint with the prosecutor’s office, and if anyone else is interested, we can combine our cases.
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I have been facing a problem with Trendyol since February 25, 2021. My credit card was saved in their system, and somehow, it was accessed by malicious individuals. On that date, there was an unauthorized purchase of ₺500 charged to my credit card. Both the bank and Trendyol have failed to take resp...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
I took out a shopping loan, but the product order didn’t appear in the system. My issue was supposedly resolved, and the money was credited to my account. However, the product I intended to buy has now increased by ₺1100. When I spoke with the bank and Trendyol, a representative brusquely explained ...
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