I have been facing a problem with Trendyol since February 25, 2021. My credit card was saved in their system, and somehow, it was accessed by malicious individuals. On that date, there was an unauthorized purchase of ₺500 charged to my credit card. Both the bank and Trendyol have failed to take responsibility for this situation. If you can't protect sensitive information such as credit card details, then why are you requesting them at all? I anticipated a higher level of protection and responsibility, yet I find myself facing the fallout of circumstances beyond my control. This situation has been quite stressful, and I genuinely hope Trendyol enhances its security measures to avoid similar incidents moving forward.
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
Trendyol now requires serious attention from both our Minister of Finance and Minister of Internal Affairs—not just because of the isolated issue I pe...
I returned a product I purchased from Trendyol because it was defective. The return was processed under Trendyol’s standard return policy, and on October 4, 2025, I was informed that the refund of ₺8,299 would be credited to my Axess credit card (last four digits: 2724). However, several days have p...
My Trendyol subscription was suspended owing to payment privacy issues. After confirming with İş Bank and Trendyol that my payment was made, I requested that my membership be enabled. However, I was told that the process will be finished once the bank removed the blockage. About a month ago, I recei...
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