Trendyol shows meticulousness! when sending orders to different locations by ensuring the address is defined and even sending a code to the phone associated with that address. However, despite selecting a delivery point for my order on the same day (since I’m in a different city), a system error sent my order to the original address I had first chosen. The most urgent and heaviest item is cat food. I received a notification email, but I couldn’t track the order, and I realized the mistake while trying to resolve the wrong shipment. Informational messages are also being sent to the first shipping address. The tense dialogue I had with Ms. Ş*** from customer service was frustrating. She kept insisting, "Okay, I will mark the product as not delivered, and since 24 hours need to pass, the solution team will call you tomorrow to help." I asked, "Are you going to have it retrieved? How will this proceed? Should the people at that address stay home from work and wait?" In her robotic and indifferent tone, she simply said yes. It's been 24 hours, and I still haven’t received any response. So now, I have to travel 130 km to pick up the food myself. I make purchases almost every month, but I’m not an "Elite Member" because I don’t write glowing reviews on my phone. Still, the people waiting for the delayed food deserve credit.
I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that th...
I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of de...
I contacted the vendor about the delivery of the cat food I ordered on April 27th, and asked, "Where is my package?" My message was not sent, and when I contacted to investigate three days later, a refund was issued without explanation. My ₺100 voucher expired, making it unusable. When I contacted c...
My order hasn't arrived, despite Trendyol Express claiming it was delivered twice. Even after stating it didn't reach me, I only received a generic "product delivered to address, have a nice day" email. When I requested any official documents or reports, I received no response. I tried calling for a...
On June 25th, I placed an order through Trendyol, but one of the items has not yet been delivered to me. Even though it's July 30th today, meaning over a month and ten days have passed, the item still hasn't arrived. I initially contacted Trendyol live support and was told I needed to wait. Just now...
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