I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that they sent me an address update link, but when I checked my messages, I saw that no such link was sent. Although I talked to Trendyol Ekspres on the phone several times every day between January 9th and January 12th, they claimed that I did not do such a thing and did not update, even though I explained the situation and gave my address. Using the links they sent, they canceled and returned my two products without asking me and without my approval. My cat is currently not eating the food I temporarily bought for her from the market, I am a victim. I will not order again, it will take a long time for the order to arrive and there is a minimum of 200 ₺ difference between the price at that time and the current price. I asked to talk to an authorized officer to complain and explain my situation. They said they noted my call and said I would be called within 24 hours, but they didn't do that either. Trendyol made me very tired both financially and morally. They are spoilt as they grow day by day. I will not shop again and I will file an appeal to the Consumer Rights Arbitration Committee.
I returned the cat fountain I purchased from Trendyol, and the seller received the return on 26.03.2024. Trendyol notified me that the return was under review and would be completed by 22.04.2024 at 12:03. Around 19:00 on 22.04.2024, the Trendyol customer representative I corresponded with informed ...
On July 25, 2024, I placed an order for 15 kg of cat food to be delivered to a feeding team in Hatay Defne. However, the company sent 85g of wet food instead, and many other customers who donated to the same team received similar incorrect shipments. We requested a return, but Trendyol responded the...
Trendyol shows meticulousness! when sending orders to different locations by ensuring the address is defined and even sending a code to the phone associated with that address. However, despite selecting a delivery point for my order on the same day (since I’m in a different city), a system error sen...
I contacted the vendor about the delivery of the cat food I ordered on April 27th, and asked, "Where is my package?" My message was not sent, and when I contacted to investigate three days later, a refund was issued without explanation. My ₺100 voucher expired, making it unusable. When I contacted c...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
Comments