I contacted the vendor about the delivery of the cat food I ordered on April 27th, and asked, "Where is my package?" My message was not sent, and when I contacted to investigate three days later, a refund was issued without explanation. My ₺100 voucher expired, making it unusable. When I contacted customer support, I got the idea that customer pleasure wasn't important. During my interaction with a person named F*****, I felt that my concern was not taken seriously. When my cats ran out of food, I had to break their Pro Plan diet and switch to store food. It is upsetting to see Trendyol's service quality deteriorating to this point.
I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that th...
On March 18, I ordered Pro Plan sterilized cat food from a seller named “mumcevher” via Trendyol. The product arrived three days later. I have been using this food for years, so I know its smell and form by heart. Instead of turkey, they sent salmon flavor, but since my cats eat both and were out of...
The cat food I purchased through Trendyol arrived damaged due to the seller’s negligence. The packaging was so careless that even though I bought a 1-kilogram product, the item I received was only 250 grams; half of it had spilled during transit and had gone bad in the heat. The smell was so awful t...
Trendyol shows meticulousness! when sending orders to different locations by ensuring the address is defined and even sending a code to the phone associated with that address. However, despite selecting a delivery point for my order on the same day (since I’m in a different city), a system error sen...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
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