I purchased a product from Trendyol, with Trendyol itself as the seller. The item they sent me was scratched, so I returned it and requested a replacement, which they initially agreed to. However, today, eight days later, they refunded my money and falsely claimed that the product was out of stock. When I checked their website, I found the same product listed, but the price had increased by over 40 percent. I pointed out their mistake and explained that this issue was entirely their fault, yet they continued to deny responsibility. Despite speaking with three different customer service representatives, none offered a real solution. One told me the product I bought was from an old stock, and the current listing was from a new stock—an explanation that made no sense. Another suggested the person checking stock must have been mistaken as if they were blind. The third simply read out the email I had already received without adding anything useful. I even proposed that they provide a coupon to adjust the price so I could repurchase the product at the original cost, but they refused. Trendyol’s lack of accountability and poor handling of this situation have left me very dissatisfied. I will no longer shop with them and recommend others to reconsider until they address such issues properly.
I ordered a thermos from Trendyol, but it arrived scratched and crushed. They told me they could only offer a refund, but the same thermos is no longer available at the price I originally paid—it has become more expensive. I checked the website again, and the price had increased significantly within...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
My Trendyol order was canceled without my approval, claiming it was damaged during shipping. I placed an order, but it was canceled without consulting me, supposedly due to shipping damage. On top of that, the product's price has increased, leaving me at a loss. As a customer, why am I not sent a ne...
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
Comments