My Trendyol order was canceled without my approval, claiming it was damaged during shipping. I placed an order, but it was canceled without consulting me, supposedly due to shipping damage. On top of that, the product's price has increased, leaving me at a loss. As a customer, why am I not sent a new product instead of having my order canceled outright? The damaged item should be replaced, as this is the company's responsibility. Customer service refuses to take responsibility, saying they can’t do anything. I will never choose Trendyol again. If a solution is not provided, I will take the necessary steps.
I ordered a thermos from Trendyol, but it arrived scratched and crushed. They told me they could only offer a refund, but the same thermos is no longer available at the price I originally paid—it has become more expensive. I checked the website again, and the price had increased significantly within...
I purchased a product from Trendyol, with Trendyol itself as the seller. The item they sent me was scratched, so I returned it and requested a replacement, which they initially agreed to. However, today, eight days later, they refunded my money and falsely claimed that the product was out of stock. ...
I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
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