I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was rejected, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the same issue repeating.
Throughout this ordeal, I contacted Trendyol Assistant four times and was assured, "You are under Trendyol's assurance, there's no problem," yet the same process repeated. Today, I called Trendyol's headquarters, and they said they couldn’t process a refund because my return was rejected three times. They offered no assistance and didn’t even bother to check with the courier.
I’m paying for a product I don’t have and never received. This is the so-called assurance Trendyol provides. I will initiate all legal proceedings.
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
I purchased a pair of noise-canceling headphones from Trendyol, and before buying, I reached out to the store three times in writing to confirm whether the product was authentic and functional. I received positive responses each time. However, when the product arrived, I found that it didn’t have an...
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
In July, I purchased 4 pairs of Hummel shoes from Trendyol during a sale. I paid for the full amount. On August 2nd, the shipment arrived, but when I opened the package, I found that only 2 pairs were included instead of the 4 I ordered. I immediately reported the missing items to Trendyol's custome...
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