I returned the cat fountain I purchased from Trendyol, and the seller received the return on 26.03.2024. Trendyol notified me that the return was under review and would be completed by 22.04.2024 at 12:03. Around 19:00 on 22.04.2024, the Trendyol customer representative I corresponded with informed me that my deadline was today at 12:03 and that the seller had not responded. Naturally, since 21 business days had passed, I requested my refund, but they told me they had already forwarded it to the relevant departments and asked me to wait an additional 3 business days. I explained that this was not legal, as they had already delayed me for 21 business days and hadn't received a response, I insisted on a refund. However, they insisted on following the procedure and asked me to wait another 3 business days. I asked a simple question again, "What will happen if it's not resolved within 3 business days?" They avoided giving a clear answer. They don't say what they'll do if this or that happens. Trendyol, if you don't refund my money by 19:26 on 25.04.2024, as stated in the screenshots, I will file a complaint with the Consumer Arbitration Committee of Büyükçekmece District Governorship on 26.04.2024. A customer is not someone you can manipulate at your whim.
I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that th...
On July 3, 2024, I ordered a Köyceğiz garden balcony set from Trendyol (order number 9336190876). When I contacted the seller about the delay, I received a dismissive response. After waiting for some time, the Tu Tienda seller sent me an A5-sized paper claiming they would ship the product, but they ...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
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