On July 25, 2024, I placed an order for 15 kg of cat food to be delivered to a feeding team in Hatay Defne. However, the company sent 85g of wet food instead, and many other customers who donated to the same team received similar incorrect shipments. We requested a return, but Trendyol responded the next day saying that the seller had left their marketplace, so the return process could not be completed. Today, I found that the same seller has also been making similar mistakes on Hepsiburada. Trendyol not only failed to address the issue with such a seller but also advised us to pursue our rights through legal means. I am filing a complaint against Trendyol and the Adana-based company selling under Titanik Shop on Trendyol and Tampa on Hepsiburada.
I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that th...
I placed an order for Njoy 15 kg cat food from Trendyol Kuzey Pazarlama, but you have sent the wrong product twice! The first time, I didn’t make a big deal out of it and gave the food to stray cats, but even they refused to eat it! Moreover, there is a price difference between the product I ordered...
I returned the cat fountain I purchased from Trendyol, and the seller received the return on 26.03.2024. Trendyol notified me that the return was under review and would be completed by 22.04.2024 at 12:03. Around 19:00 on 22.04.2024, the Trendyol customer representative I corresponded with informed ...
The cat food I purchased through Trendyol arrived damaged due to the seller’s negligence. The packaging was so careless that even though I bought a 1-kilogram product, the item I received was only 250 grams; half of it had spilled during transit and had gone bad in the heat. The smell was so awful t...
On April 13, 2024, I ordered a product valued ₺599 from seller "motosepetim" on the Trendyol platform, with delivery numbers 8308341568 and 9168890785. However, the merchant shipped me an entirely other item. I informed the delivery agent that I would not accept the merchandise and requested a retur...
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