On March 18, I ordered Pro Plan sterilized cat food from a seller named “mumcevher” via Trendyol. The product arrived three days later. I have been using this food for years, so I know its smell and form by heart. Instead of turkey, they sent salmon flavor, but since my cats eat both and were out of food, I didn’t bother sending it back. When I opened the package, there was a terrible smell. I checked the expiration date, and it was still valid. However, the kibble had noticeably different colors, some darker and others lighter than usual. Most importantly, neither my cats nor the street cats would eat it. Normally, they rush to eat as soon as I open the box. I went to Trendyol to file a complaint and discovered the seller “mumcevher” had changed their name to “indirgetir.” They told me this order wasn’t theirs, and they couldn’t find my order number. Because they were no longer “mumcevher,” they used this as an excuse to evade responsibility. Trendyol responded that they allow sellers to change their names. I explained that because of the name change, the seller refused responsibility, and I emphasized that the product seemed counterfeit. Trendyol has been delaying for almost a week, repeatedly telling me they would investigate. Finally, they sent me a generic email unrelated to my specific complaint, claiming they monitor authenticity closely—clearly a careless response aimed at deceiving only those unfamiliar with the issue. They suggested returning the product but indicated that it would depend entirely on the seller’s discretion. However, since the seller had changed their name, they continue to deny any association with my purchase. I intend to use all my legal rights against both the seller who changed their name and sold counterfeit products and Trendyol itself. You cannot gamble with the health of my pets or any other animals. This issue is far more important than your greed for money. This was my last purchase from Trendyol, a platform that prioritizes its interests, supports fraudulent sellers, and contributes to harming animals. I will absolutely not let this matter rest. You cannot poison voiceless animals.
I contacted the vendor about the delivery of the cat food I ordered on April 27th, and asked, "Where is my package?" My message was not sent, and when I contacted to investigate three days later, a refund was issued without explanation. My ₺100 voucher expired, making it unusable. When I contacted c...
I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that th...
The cat food I purchased through Trendyol arrived damaged due to the seller’s negligence. The packaging was so careless that even though I bought a 1-kilogram product, the item I received was only 250 grams; half of it had spilled during transit and had gone bad in the heat. The smell was so awful t...
On July 25, 2024, I placed an order for 15 kg of cat food to be delivered to a feeding team in Hatay Defne. However, the company sent 85g of wet food instead, and many other customers who donated to the same team received similar incorrect shipments. We requested a return, but Trendyol responded the...
I placed an order for Njoy 15 kg cat food from Trendyol Kuzey Pazarlama, but you have sent the wrong product twice! The first time, I didn’t make a big deal out of it and gave the food to stray cats, but even they refused to eat it! Moreover, there is a price difference between the product I ordered...
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