Damaged Electric Moped from Trendyol – Seeking Urgent Resolution for Faulty Purchase
On Friday, June 7th, I purchased an 'Arora Felix Plus 3-Wheel Electric Moped' from the seller 'DOLUNAY45' through the Trendyol mobile app, with order number '9280895782'. When the moped was delivered, I removed the protective tapes and discovered that the front shock absorbers were bent. I immediately took photos and asked my spouse to contact the seller. The seller 'DOLUNAY45' promised to deliver the replacement part within 10 days, but nothing has been delivered. We later learned that the factory producing this product had burned down, leading to a shortage of spare parts, which are sourced from China.
As a result, I initiated a return through Trendyol, but it was rejected, and I was told to contact the warranty service. Why should I have to use the warranty for a brand-new product? How has Trendyol become so substandard as to sell defective products and inconvenience customers who trust in their service? Despite numerous conversations with customer service and the selling company, my moped, for which I paid ₺85,900, has been sitting unused in front of my house for a month. I demand that Trendyol resolve this issue by collecting the damaged product and refunding my money. If this is not resolved, I will escalate the matter to the Consumer Arbitration Committee, pursue legal action for a refund with interest, and file a complaint with CIMER for allowing the sale of faulty products.
I bought this moped because I live in a coastal town, and my workplace is far from my home. I needed it to commute to work, but Trendyol has made me regret buying online. Thank you, Trendyol, for this experience.
