The Volta SE-03 Electric Scooter Moped in Orange, which I purchased through Trendyol under order number 10147559019, has been defective since the day it was delivered. The product has been malfunctioning for seven months, and my issue has still not been resolved during this time. Although the product is under warranty, when I contacted Trendyol customer service, they provided me with a service number. However, the service center I was directed to stated that they do not handle Volta brand products and offered no assistance. The seller also showed no interest in resolving the matter. As a result, I filed a complaint both with the Consumer Arbitration Committee. I paid ₺39,749.00 for this product and now request a full refund. I expect Trendyol to be more responsible and solution-oriented in such cases to prevent others from experiencing the same problem. I would also like to note that I am following the legal process closely.
On Friday, June 7th, I purchased an 'Arora Felix Plus 3-Wheel Electric Moped' from the seller 'DOLUNAY45' through the Trendyol mobile app, with order number '9280895782'. When the moped was delivered, I removed the protective tapes and discovered that the front shock absorbers were bent. I immediate...
Hello, I bought a Ducati electric scooter from Trendyol. The thing arrived via delivery, and I put it together myself. However, the scooter received no electricity at all. I returned the merchandise to Trendyol for a refund. They sent the item to a service center, who claimed to have repaired it and...
I purchased two clothing items—a pair of sweatpants and a motorcycle raincoat—through Trendyol under order numbers 10612006623 and 10573933321. However, I encountered several issues: one product was sent incorrectly, and the other was delivered to the wrong address and received by a different person...
I purchased a Roborock S8 robot vacuum from Trendyol, where the seller is also Trendyol itself. The vacuum malfunctioned after 3 months of use. I contacted Trendyol to obtain technical service information, but they never provided it. Instead, they created a return request that I did not ask for. I s...
We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say...
Comments