Nisa is very satisfied with the result
Resolved
I Returned My Touche Prive Order on April 18 but Still Didn’t Get My Refund
Nisa
May 06, 3:06 am
1"Thank you for getting back to me, even if it was late."
I Returned Two Touche Prive Orders but Still Haven’t Got My Refund After 20 Days
Neslihan
May 06, 12:28 pm
1
I placed two separate orders from Touche Prive on April 14 and April 19, 2025. When the items arrived, they were too small, so I returned both of them promptly. It’s now been over 20 days since I sent everything back, and I’m still waiting for my refund. Not a single ₺ has been credited to my account.
I’ve tried contacting customer service multiple times, but no one ever picks up. I’ve also attempted to reach someone via their live chat, but that doesn’t work either. It’s as if the company vanishes once they take your money and you ask for it back.
This is incredibly frustrating and unacceptable. I followed all the return procedures, sent the items back in perfect condition, and they’ve had more than enough time to process the refund. I urgently expect a response and demand that my refund be issued immediately.
Similar Complaints
Touche Prive Sent a Defective Item and Still Hasn’t Refunded My After Return
Hanife
May 06, 10:44 am
2Touche Prive sent me a defective product, so I returned it on April 9 expecting a prompt refund. But here I am, weeks later, and I still haven’t received a single ₺ back. This experience has been beyond frustrating and absolutely unacceptable. I’ve tried calling their customer service many times, b...
I Returned My Touche Prive Order but Still Didn’t Get My Refund Despite Approval
Rana
May 06, 12:52 pm
4I made a purchase from Touche Prive on April 21 and returned the item on April 26. According to the tracking info, the return was successfully delivered to them. Their system even shows that the return has been approved—yet I still haven’t received my refund. It’s been days, and not a single cent ha...
I Returned My Touche Prive Set but Still Haven’t Received My Refund Since April 12
Hülya
May 06, 11:26 am
1I bought a set from Touche Prive on April 6 and returned it on April 12. It’s now well past the acceptable timeframe, and I still haven’t received my refund. I’ve tried calling them multiple times, but no one has ever helped or followed up. Each time I call, I’m stuck listening to their automated sy...
Touché Privé Ignored My WhatsApp and Email Messages About My Refund
Şule
November 17, 12:14 pm
-On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
Comments