Touche Prive sent me a defective product, so I returned it on April 9 expecting a prompt refund. But here I am, weeks later, and I still haven’t received a single ₺ back. This experience has been beyond frustrating and absolutely unacceptable.
I’ve tried calling their customer service many times, but I can never get through to anyone. They also claim to offer WhatsApp support, but that’s a joke. I messaged them in the morning and didn’t get a reply until 4:54 PM—just six minutes before their so-called work hours end at 5:00 PM. And their response? Just a generic message with no help at all.
It’s clear they’re deliberately delaying and ignoring customer complaints. I did my part, returned the defective item immediately, and now I want my money back—period.
I made a purchase from Touche Prive on April 21 and returned the item on April 26. According to the tracking info, the return was successfully delivered to them. Their system even shows that the return has been approved—yet I still haven’t received my refund. It’s been days, and not a single cent ha...
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
I placed two separate orders from Touche Prive on April 14 and April 19, 2025. When the items arrived, they were too small, so I returned both of them promptly. It’s now been over 20 days since I sent everything back, and I’m still waiting for my refund. Not a single ₺ has been credited to my accoun...
I purchased a product from Touche Prive and returned it as per their instructions. It’s now been three full months, and I still haven’t received my refund. I’ve waited patiently, but I can no longer stay silent—this is completely unacceptable. I’ve tried reaching customer service countless times. I...
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