I made a purchase from Touche Prive on April 21 and returned the item on April 26. According to the tracking info, the return was successfully delivered to them. Their system even shows that the return has been approved—yet I still haven’t received my refund. It’s been days, and not a single cent has been credited back to my account.
I tried contacting them via WhatsApp, but they completely ignored my messages. Their customer support is beyond disappointing. Even their WhatsApp auto-response claims they’re available until 5 PM, but when I messaged them at 4:56 PM, they used that as an excuse not to respond. Seriously?
Their online shopping and return systems are clearly broken. There’s no transparency, no urgency, and no accountability. This kind of customer service is unacceptable for any brand that expects people to trust them with their money.
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
Touche Prive sent me a defective product, so I returned it on April 9 expecting a prompt refund. But here I am, weeks later, and I still haven’t received a single ₺ back. This experience has been beyond frustrating and absolutely unacceptable. I’ve tried calling their customer service many times, b...
I placed two separate orders from Touche Prive on April 14 and April 19, 2025. When the items arrived, they were too small, so I returned both of them promptly. It’s now been over 20 days since I sent everything back, and I’m still waiting for my refund. Not a single ₺ has been credited to my accoun...
I bought a set from Touche Prive on April 6 and returned it on April 12. It’s now well past the acceptable timeframe, and I still haven’t received my refund. I’ve tried calling them multiple times, but no one has ever helped or followed up. Each time I call, I’m stuck listening to their automated sy...
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