Hi, my name is Gorkem Gen*** and my phone number is 0533 373 ****. I have been a loyal customer of Total gas stations for many years, and my account has 300 TL worth of Total points. I change cars a lot throughout the year, and I only use Total for the car I am currently driving. I also let Total know about every car I use. But your customer service rep told me today that my account has been deactivated and that I can't use the 300 TL worth of points I've been collecting for months. I don't buy gas for the car I've already registered and sold; I only buy gas for the car I'm using at the moment. I don't agree with this policy, and I want my 300 TL worth of points and my account to be back up and running as soon as possible. If not, I'll make a complaint everywhere I can and try my best to be heard. This is not alright, and it will make me wonder how much I can trust Total.
Even though I left many requests on the call me button in the application, I did not receive a call even once. I contacted customer service on 27.11.2023 and sent an e-mail the next day. I received a message stating that a registration was created with the number 1020908, but I did not receive a cal...
I'm a regular Totalclup member who has been purchasing fuel from them for the last 2-3 years, so I was surprised to receive an email one day informing me that my membership had been canceled due to plate overuse. Worse, they said I could no longer use my 900 TL bonus points that I had accumulated ov...
On 07.06.2023, between 17:00 and 18:00, I attempted to refuel at the Tatvan Total station. I have been a loyal Total Club member for approximately 5 years, if not longer, and have never encountered any issues until today. However, when I tried to load points onto my account after refueling, customer...
After making a purchase of fuel at the Total station, I made an attempt to accumulate loyalty points. However, I ran into a problem when I tried to log in to the Total mobile application after that and was unable to do so. It appears that my account was locked because a different license plate was a...
My car insurance policy has been canceled for the remaining 102 days, and a refund of 3,348.94 TL should be made to me. However, this amount has been refunded to a credit card that I closed a long time ago. It has been more than 6 months since this card was closed. This situation has caused a signif...
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