I bought a Toshiba television and needed service, so I contacted their support. To my surprise, Vestel’s service team arrived instead. They inspected the TV and claimed that the LNB input was broken, saying it wasn’t covered under warranty. They then asked me to pay ₺4750 for the repair. I don’t understand how a person could possibly break a 1 cm-long iron piece by regular use. This situation makes me question the quality of the product I purchased. Instead of standing behind their product, they are trying to charge me for what seems to be a manufacturing issue. I feel deceived and demand a proper resolution. I expect Toshiba to take responsibility for this defect and provide the necessary repair without any extra cost.
I bought a Toshiba television from Pazarama on 06/12/2023; yesterday the screen quit working. Vestel service handled repairs; assessed it; stated the screen was internally damaged by impact; said this was not covered under warranty and could only be fixed at my expense. It is incomprehensible for a ...
I purchased a Toshiba 50UL2063DT TV in 2021, and recently encountered a screen issue that was admittedly caused by user error. I contacted Vestel’s customer service and local technical service for assistance, only to be told that the required part is no longer available. Instead of a proper repair o...
I purchased a Toshiba Android TV from the A-101 supermarket chain on August 3, 2023. Within a few days, a white light appeared on the screen, gradually growing in size. When we decided to contact the service, we were informed that the wrong model had been mistakenly installed, leading us to share ou...
I purchased a Toshiba TV in March 2020. Since the day of purchase, the TV has been plagued with issues like freezing and slow startup, but I didn't pay much attention to it. Recently, the TV started turning on for a few seconds, and then the screen would begin to distort. About 20 days ago, the pict...
Last December, I had to create a service record for my Vestel Android TV because the antenna cable input was broken. There were no additional problems with the product. Just two days after I gave my approval for a paid repair, the service informed me that the problem was resolved. However, upon insp...
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