Last December, I had to create a service record for my Vestel Android TV because the antenna cable input was broken. There were no additional problems with the product. Just two days after I gave my approval for a paid repair, the service informed me that the problem was resolved. However, upon inspection, I noticed two lines on the screen. The Istanbul service center then claimed that there was liquid contact damage and suggested a cost of ₺2500 for repairs. After refusing the repair, I was disappointed to find that my TV had three noticeable lines on the screen after it was set up. The Malatya Vestel service center mishandled my TV that I had brought in for an antenna input problem. Even though I didn't ask for any assistance, they decided to keep the payment for the antenna issue that occurred during the TV delivery, claiming it was a "gift." Nevertheless, we didn't make any specific requests from the service. We anticipated that our complaint would be handled appropriately. Following the delivery of the product, I reached out to customer service for assistance. The representative stated that they had requested written information from the service, and assured that a response would be provided accordingly. After waiting for a whole month without any response, I decided to reach out to customer service once more on January 15th. The representative took care of the issue by notifying the appropriate departments and arranging for the TV to be picked up on January 16. After two weeks of the TV not being collected, a call was received inquiring about the complaint once more. Upon receiving the complaint, the representative informed the customer that the product would be repaired, but at an additional cost. Not fully convinced that the service resolved the problem, the representative recommended redirecting the complaint to another source. Throughout this process, Vestel displayed a lack of confidence in its customers, prioritizing its service. As a customer, I am now questioning the reliability of Vestel. I am frustrated that they expect payment for the TV that was damaged by Vestel's service. Having been a loyal customer of Vestel and having invested in their home appliances, I must admit that my trust in the brand has been shattered.
Hello everyone, I wanted to share my experience with the Vestel TV I purchased. As you can see in the picture, there are lines running down the screen of our 165-inch TV. This problem first occurred, and after calling the service, it was fixed, but now, two months later, the same issue has reappeare...
When my 102-inch Vestel TV wouldn’t turn on, I took it to the service center. Since the warranty had expired, they said the repair would be charged. They identified the issue as a faulty mainboard and requested ₺2200 for the repair. I paid the fee and left the TV with them. When the TV was returned,...
I am writing due to the problem I have been experiencing with my Vestel 65UV9750 television and the way the process has been handled. My TV broke down and I waited for more than a month for a solution. On 24 November, the service brought a boxed Vestel 65UV9750 TV as a replacement. When they opened ...
I bought a 65QG9840 oled TV from Vestel 2 months ago. The TV screen is so delicate that it gets damaged when I hold it. My child's small sponge material cracked. This may be my fault. But the fact that the TV screen is made of such a weak product is a mistake in itself. I made the mistake of buying ...
On October 26, 2025, I applied for a panel replacement for my TV at the authorized Vestel service center and paid ₺5,000. However, despite the time that has passed, neither has my TV been delivered nor has my payment been refunded. I have called customer service multiple times regarding the issue bu...
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